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careers

Join Dot It Nation

For more than 30 years, Dot It has developed and produced products and services that drive success for the food service and hospitality industries. Dot It is a single-source brand partner specializing in food safety products and print solutions. Dot It offers comprehensive fulfillment solutions—sourcing, printing, kitting, order processing, warehousing and distribution—for growing brands looking to streamline their supply chain and maintain brand consistency. Dot It offers employment benefits, including competitive salaries, health insurance, paid time off (PTO), 401k matching, medical reimbursement, educational opportunities, and more. Dot It is an equal opportunity employer. Check out the open jobs below to see if your talents would be a good fit for our team.

DIG Account Manager
05/02/23 08:24:00
Production, Fort Worth, TX

Title:                           DIG Account Manager

Location:                    Ft. Worth, TX

Reports to:                 DIG Production Manager

Position Summary:

The DIG Account Manager attracts potential customers by answering product and service questions while suggesting information about alternative and additional products and services. This role processes orders, prepares correspondence, and fulfills customer inquiries to ensure customer satisfaction. The DIG Account Manager is responsible for the day-to-day maintenance of the DIG accounts, customers, and products in collaboration with the Customer Service and Account Management team.  The role is responsible for ensuring customer orders are processed into production jobs in a timely manner and providing the appropriate production information and prioritization to the production team for efficient production and order fulfillment.  Strong knowledge of the print industry is essential to execute this role.

Essential Duties and Responsibilities:

  • Answer incoming calls and respond to the client’s questions and concerns.
  • Research client inquiries and complete follow-up outbound communications to keep clients informed.
  • Establish a good rapport with existing and potential customers.
  • Manage and maintain DIG-only accounts and collaborate with CS/AM team for general accounts.
  • Ensure On-Time Delivery to all customers.
  • Maintain client files and communicated any client changes to the rest of the team.
  • Participate in and support estimating and quoting projects.
  • Enter sales orders/purchase orders and perform all steps necessary to the end of the billing process including supporting resolution of past-due accounts.
  • Obtain and provide all relevant information for each order such as packing, shipping methods, due dates etc.
  • Enter production jobs (new and repeat) into manufacturing software.
  • Request, monitor, and manage pricing requests, artwork requests, and approvals.
  • Upselling products and services.
  • Interface with all stakeholders including purchasing, production, logistics/shipping, accounting, sales, and marketing to facilitate sales/new business, orders, production, and on-time delivery.
  • Other duties as assigned.

 Qualifications / Skills / Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This position requires a high school diploma and 5 years of experience in relevant print, manufacturing, customer service, account management, or a related field.  Previous print experience a strong PLUS.

  • Ability to pass a background check.
  • Ability to travel to clients for rapport and delivery using company or personal vehicle.

Must have:

Work requires professional written and verbal communication and interpersonal skills. Ability to communicate and interact with all levels of employees within the organization as well as external clients.

 Success Attributes:

  • Exceptional communication skills
  • Ability to promote a positive work atmosphere.
  • A high degree of responsiveness and integrity
  • Strong project management and organizational skills
  • Excellent interpersonal skills and professional etiquette
  • Proactive, organized, accurate, and with strong attention to detail.
  • Excellent time management skills and ability to prioritize multiple tasks.
  • Professional, flexible, and positive team player that is self-directed and self-motivated, able to perform with the team or individually.
  • Ability to effectively perform role using decision-making skills and other resources.
  • Ability to manage conflict resolution in a professional manner.
  • Strong writing, grammar, and proofreading skills
  • Proficient typing skills including 10-key.
  • Create and maintain positive relationships with key individuals (clients, as well as internal customers).
  • Familiarity with the raw materials and products.

Customer Support Representative
04/06/23 08:07:00
Customer Support, Fort Worth, TX

Title:                           Customer Support Rep

Location:                    Ft. Worth, TX

Reports to:                 Customer Service Manager

 

Position Summary:

 The Customer Service Representative attracts potential customers by answering product and service questions and suggesting information about other products and services. Process orders, prepare correspondence, and fulfill customer inquiries to ensure customer satisfaction. Strong knowledge of the print and ink industry.

Essential Duties and Responsibilities:

  • Answer incoming calls during business hours and respond to the client’s questions and concerns.
  • Research client inquiries and complete follow-up outbound calls or e-mails as needed to keep clients informed.
  • Ensure On-Time Delivery to all customers.
  • Maintain client files and communicate any client changes to the rest of the team.
  • Enter sales orders/purchase orders and perform all steps necessary to the end of the billing process; obtain credit information, email confirmation to the client, and identify past-due accounts.
  • Request and monitor pricing requests, artwork requests, and approvals.
  • Upselling products and services.
  • Interface with accounting, shipping, sales, marketing, and purchasing to facilitate orders and promote sales.
  • Strong writing, grammar, and proofreading skills
  • Proficient typing skills including 10-key
  • Create and maintain positive relationships with key individuals (clients and internal customers).
  • Other duties as assigned.

 Qualifications / Skills / Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Required Software Skills:

MOM, Epicor, and Label Traxx software systems and familiarity of the product. 

Must have:

Experience in receiving and inventory control.  Basic computer skills and knowledge a plus.  Ability to visually inspect the incoming product for damage.

Work requires professional written and verbal communication and interpersonal skills. Ability to communicate and interact with all levels of employees within the organization.

 Success Attributes:

  • Exceptional leadership skills
  • Ability to promote a positive work atmosphere
  • Innovative, strategic visionary
  • Outstanding relationship-building skills coupled with a high degree of responsiveness and integrity
  • Excellent interpersonal skills and professional etiquette
  • Strong networking and presentation skills
  • Proactive, organized, accurate, and eye for detail
  • Excellent time management skills and ability to prioritize multiple tasks
  • Professional, flexible, and positive team player that is self-directed and self-motivated
  • Ability to effectively perform role using decision-making skills and other resources
  • Ability to manage conflict resolution in a professional manner

This position requires a minimum of a high school diploma and 5 years of experience in the customer service representative field.  Previous print experience a strong PLUS.

Dot It Restaurant Fulfillment LLC is an equal-opportunity employer.  www.dotit.com

The above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position.  It is intended to be a guideline reflecting the principle activities. 

 

Machine Operator
01/09/23 12:52:00
Production, Fort Worth, TX

Position Summary:

The Machine Operator is responsible for keeping the machines up and running. Backup Machine operator. Perform other tasks as assigned.

Essential Duties and Responsibilities include the following, but is not limited to:

  • Have full knowledge of all phases of label production
    • Art capabilities
    • Press capabilities
    • Finishing capabilities
  • Receives job assignments from Press Supervisor or Team Lead; reads job specifications and selects correct cores and machine method for job
  • Reviews job jacket to ensure all finishing, packaging, and shipping specifications are addressed
  • Inspect products to ensure quality integrity and package products
  • Observes flow of material through machine to detect irregular cutting and winding
  • Ensure quality of work to include color, size, die cut, perforations, print, and quantity of packaged items being shipped
  • Assist in cutting, collating, wrapping, and packaging of converting jobs
  • Perform preventative maintenance on machines
  • Remove or replace blades on inspection machines
  • Completes paperwork for each job and packages finished goods for shipment to customer
  • Keeps work areas clear and organized; maintains housekeeping standards

Qualifications/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have:

Proficient in internet use to research needs

An exceptional sense of organization

Extreme attention to detail

Excellent time management with the ability to accomplish multiple tasks

Team player

Experience in flexo printing in general is a plus

Ability to use common tools.

Ability to understand and follow directions as given.

Ability to work with minimal supervision.

Ability to climb ladder and step stool

Supervisor Responsibilities:

None.

The above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position.  It is intended to be a guideline reflecting the principal activities. 

Dot It Restaurant Fulfillment LLC is an equal opportunity employer.

Press Operator
12/05/22 11:24:00
Production, Fort Worth, TX

Position Summary:

The Press Operator Associate is responsible for keeping the presses up and running. Be a backup press operator, rewinder and shrink wrap. Perform other tasks as assigned. 

Essential Duties and Responsibilities include the following, but is not limited to:

  • Help production employees to work efficiently to meet production standards
  • Recommend process improvement opportunities to management
  • Back up production employees when absent
  • Back up material pullers & shipping when needed
  • Relay schedule information with press operations so expedited job due dates are met
  • Have full knowledge of all phases of label production
    • Art capabilities
    • Press capabilities
    • Finishing capabilities
  • Pull dies, inks and cylinders for all jobs on the press schedule over the next 24 hours
  • Mix ink and make correction to meet customer specs
  • Stage rewind twice a day to cover 1st and 2nd shift
  • Be available to work with customers when necessary
  • Maintain a clean and organized production floor that is safe for all employees
  • Assist the Management Staff on special projects
  • Any other responsibilities requested by the Production Management Staff
  • Any other responsibilities requested by the Management Staff

Qualifications/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have:

  • Extreme attention to detail
  • Experience in flexo printing in general is a plus
  • Ability to use common tools.
  • Ability to understand and follow directions as given.
  • Ability to work with minimal supervision.
  • Ability to climb ladder and step stool
  • Ability to communicate and interact with all levels of employees within the organization.

Supervisor Responsibilities: None.

The above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position.  It is intended to be a guideline reflecting the principle activities. 

Dot It Restaurant Fulfillment LLC is an equal opportunity employer.

ERP Specialist (Epicor)
12/04/22 11:33:00
Technology, Fort Worth, TX

Position Summary:

The ERP Specialist ensures the successful integration of our ERP software, Epicor, within our IT systems infrastructure. This role will collaborate with the IT Manager and Sr. ERP Specialist to determine which business processes need optimization, enhance the performance of our IT systems, deploy and implement suitable ERP solutions in line with business operations. To ensure success as an ERP specialist, the ideal candidate should exhibit extensive knowledge of IT infrastructure and the ability to resolve integration issues. An outstanding ERP specialist will be someone whose expertise translates into streamlined business processes and highly efficient systems management. The ideal candidate should have previous experience with Epicor.

Essential Duties and Responsibilities include the following, but is not limited to:

  • Day-to-day Epicor support for internal team members.
  • Support the business activities of the IT Manager and Sr. ERP Specialist.
  • Establishing ERP needs via business process analysis and consultation.
  • Analyzing existing infrastructure and performing IT system enhancements.
  • Writing customized programs and scripts, as well as configuring ERP applications.
  • Developing user-friendly functionalities and interfaces.
  • Documenting ERP processes and procedures.
  • Installing ERP software and ensuring seamless integration with IT systems.
  • Provide support for systems reporting utilizing MITS software.
  • Analyze ERP data to recommend and inform business decisions.
  • Performing diagnostic tests and resolving issues to optimize performance.
  • Providing technical support and training ERP end-users.
  • Preparing development progress update.
  • Adhering to company policies and industry regulations.
  • Keeping abreast of the latest ERP upgrades and offerings.
  • Additional tasks as required.

Qualifications/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements

  • Bachelor's degree in information technology, computer science, or similar preferred.
  • At least 3 years’ experience as an ERP specialist.
  • Must have 3+ years Epicor experience.
  • Attention to detail and accuracy skills.
  • Great organizational and time management skills.
  • Exceptional interpersonal, collaboration, and communication skills.
  • Excellent analytical and problem-solving skills.

The above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position.  It is intended to be a guideline reflecting the principal activities. 

Dot It Restaurant Fulfillment LLC is an equal opportunity employer.

Order Picker/Packer
04/28/22 10:54:00
Warehouse, Fort Worth, TX

Position Summary:

The Order Picker/Packer is responsible for working in a warehouse environment by receiving orders, picking, packing, and shipping them according to customer specifications. 

Essential Duties and Responsibilities:

  • Take and understand orders from the shipping desk for pulling merchandise from storage and pallets
  • Ensure that a quality check is performed on all order papers
  • Address any misprints or false quantities
  • Check merchandise in storage area by verifying lot and item numbers
  • Pull order according to the order form and recheck them to ensure accuracy and make sure product is damage free
  • Notify manager if there are damaged items and make note of the type and extent
  • Transport pulled items from the storage area to the shipment area by using forklifts or other moving equipment
  • Wrap or box items according to instructions provided
  • Update delivery data into Epicor
  • Place destination information on packed items such as labels and packing lists
  • Maintain warehouse cleanliness
  • Miscellaneous: Any other activity requested by management

Qualifications/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have:

Ability to speak and read the English language

Ability to understand and follow directions as given.

Ability to work with minimal supervision.

Ability to communicate and interact with all levels of employees within the organization.

Possess a high attention to detail and be very accurate

Possess a high school diploma or equivalent

1-2 years prior material handling experience

The above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position.  It is intended to be a guideline reflecting the principle activities. 

Dot It Restaurant Fulfillment LLC is an equal opportunity employer.  

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